General

1. All class passes are non refundable. If you cannot make a class you have booked, you will be charged the full class rate. If you cancel your class before 24hrs of the session start time you will be automatically credited for the class. There are no excuses or waivers for this.

2. All bookings must be paid for in advance via Gymcatch. We do not accept cash or payment by card on site.

3. Please do not arrive for a class unless you have a place secured with a pass on Gymcatch.

4. Package validation:

   1. Intro 3 class pack valid for 6 weeks from date of purchase, 

   2. 1 class pack valid for 4 weeks from date of purchase

   3. 5 class pack valid for 3 months from date of purchase

   4. 10 class pack valid for 5 months from date of purchase

5. Classes cannot be transferred or refunded once they have expired.

6. We reserve the right to change the teacher or session time at any time without prior warning.

7. Under no circumstances should you attend a class under the influence of alcohol or illegal drugs.

8. Unacceptable behaviour towards staff or other clients will not be tolerated.

9. We reserve the right to remove from the studio or refuse to teach any client whose conduct is or may, in our reasonable opinion, breach the Terms and Conditions or is otherwise in the interests of other clients.

10. Personal belongings are brought onto the Studio premises at the Client’s own risk and Move Pilates Ltd does not accept liability for any loss or damage whatsoever to such items.

11. Gift vouchers are valid when produced upon booking (either by photo or in hand).

12. We reserve the right to cancel any class if there is only one person booked in, in this case you will be offered an alternative class or your pass will be refunded to your account.

 

Health and Safety

1. Please wear sticky socks or go barefoot. If you have a foot condition, please wear sticky socks.

2. Please remove watches, jewellery and fitness trackers for lessons. This is to prevent injury to you and damage to our apparatus.

3. Please wear suitable fitness clothing with no zips or buttons as these can damage our apparatus. Please wear cycling shorts under short shorts. 

4. No chewing gum, food or drinks to be brought into the studio. A water bottle is fine, but is to be kept away from apparatus. Please leave water bottles with your belongings in the dedicated locker room at the back of the studio.

5. Please tie long hair back.

6. Turn phones on silent and leave with your belongings. We understand that some of you may be on call, if this is the case please leave the phone switched on in a safe place. This is to prevent anyone standing on your phone and damaging it.

7. If you are removing spectacles please leave them away from the equipment and floor space, this is to prevent anyone standing on your glasses and damaging them.

8. We reserve the right to cancel or change lessons or teachers due to weather/sickness or holidays.

9. When attending lessons, you are solely responsible for yourself and managing your own body in a safe and effective way, the teacher is not responsible for any injuries that may arise. 

10. Your teacher may correct you by means of touch, please inform us if you do not wish the teacher to touch or correct you by touching you.

11. During lessons you may feel a mild discomfort in your muscles, this is expected. During lessons you will stop exercising and inform your teacher if you feel pain more than a mild discomfort, whether it be sharp, excruciating or a strain.

12. You must inform your teacher before taking your lesson if you are pregnant.

13. Please stay at home if you or anyone in your household is ill.